AI Enabled Complete Business Telephone Solutions
In an era where seamless connectivity and efficient communication tools are not just preferred but required, Kinetech stands out by offering complete business telephone solutions in White Plains, NY. We are the go-to partner for a wide range of fully managed technical and communication products and services. From VoIP system installations to call center support, we have you covered. We even provide unified communications systems to healthcare providers and leverage our network of experts and connections to fulfill our clients’ needs.
Kinetech’s Managed Service took the burden of support issues away from our IT staff. Healthcare/Disability Services Provider
Telephone Systems and Unified Communications
Kinetech offers a comprehensive array of advanced features in its complete business telephone solutions and products. These solutions are designed to seamlessly connect single and multiple-site operations and mobile workers, enabling efficient communication via extension dialing throughout the business. We also provide mobility solutions that keep your customers and staff connected through various devices.
Advanced Features
:- Automatic Day, Night, and Holiday Routing
- Mobile Apps for iPhone, Android, Tablets, Laptops
- Presence and IM and Chat
- Multi-level and Personal Auto Attendants
- Find-Me/Follow-Me Mobility
- Intercom, Park, and Page
- HIPAA Standard and Electronic Fax
- Zone 911 Notification
- Video and Audio Conferencing
- High-Quality Polycom Desk Phones
- Around-the-Clock Management and Monitoring
- Call Recording
- Outlook and CRM Integration with Screen Pop
- Call Center/ACD Seats
Internet and Failover
Given the critical role of Internet and telephone services in business operations, Kinetech provides robust solutions featuring redundant circuits and automatic failover to consolidate your bills and prevent service interruptions.
Enhanced Security and Uninterrupted Services
- SD-WAN Solutions for Reliability and Security
- Internet Primary and Failover Circuits
- 5G Wireless Backup Solutions
- Analog and POTS Line Backup
- Prioritize Voice Over Data
- Quality of Service (QOS)
- Automatic Circuit Monitoring and Reporting
Contact Center Services
Kinetech delivers full-featured contact center solutions that enhance your customer interaction capabilities.
Capabilities
- Advanced Call Routing
- Agent Supervision
- Real-Time Monitoring
- Analytics and Reporting Features
- CRM Integration with Screen Pops
- Click to Dial
- Call Recording
- Scales from a Few Users to Hundreds of Users
- Operates Seamlessly across Multiple Locations and Remote Phones
Electronic Fax
Our electronic desktop fax solutions redefine traditional faxing, integrating it with your email for ease of access and efficiency.
Features:
Features:
- Electronic Desktop Faxing
- Integrated with Email
- Files Converted to PDF
- No Special Viewer Required
- Optional Fax Scanner Supported
HIPAA Compliance Services
Adhering to HIPAA compliance is crucial for businesses handling medical records. As a HIPAA Business Associate, Kinetech, in partnership with HIPAA Secure Now!, offers comprehensive HIPAA compliance services to help organizations and practices ensure their operations' cybersecurity and compliance.
Professional Services
From telecommunications consulting to VoIP system installation, we provide a spectrum of professional services tailored to your business's specific needs. Our expertise extends across various areas, ensuring your technical infrastructure is not just functional but also future-proof.
Other Areas of Expertise
- Telecom Analysis and Consulting
- Business Continuity Planning
- VOIP Telephone System Selection and Design
- VOIP System Installation and Implementation
- Digital Signage Installation
- Flat Panel Installation
- Structured Cabling
Paging/Intercom/Entry Control
Safety and security are paramount in today's building and campus environments. Kinetech offers tailored solutions for mass notifications, two-way communications, and entry access control to ensure a secure and responsive setup for schools and businesses alike.
Kinetech’s Solutions for Schools and Business
- Multi-Zone Through the Phone Paging
- Multi-Zone Overhead Paging
- Two-Way Door Intercom
- Video Intercom
- Scheduled Anouncements
- Bell Scheduling
- Door and Gate Access Control
Emergency/Notification
We customize emergency and notification systems to ensure rapid response and clear communication in critical situations. These systems support site-specific E911 zones and notifications to keep everyone informed during emergencies, from first responders and site personnel to employees and parents.
Customized Notification System Capabilities
- Emergency E911 Zones within a building or campus
- Emergency E911 Notification via email, text, or voice
- Mass event notification via email, text, or voice
Audio and Video Conferencing
We offer tailored audio and video conferencing support for your business's remote presentation and team meeting needs.
Remote Conference-Related Services
- Ad- Hoc Conferencing
- 150 participants for audio conferences
- 12 participants for video conferences.
- User and Moderator Controls
- Screen Share
- Chat
- White Boarding